Frequently Asked Questions
Where can I buy tickets?
You can buy your tickets online through our secure booking system with Visa, Visa Debit, MasterCard, and American Express. You are also welcome to call 778.379.8828 and pay over the phone or in person.
Can I pay when I arrive?
Yes, but there is no guarantee that there will be a game available for your group when you show up. You can book online or over the phone to guarantee a spot.
What if something comes up and I am unable to make it?
If you need to cancel or reschedule, you must call us at least 24 hours prior to your booking so that we can find others to fill for you. If you call within 24 hours, there will be no refunds or schedule change.
When should I arrive?
We ask that you arrive at least 20 minutes prior to your booking in order to fill-out the required paperwork, get set, and go over the briefing before starting the game.
What if our group is late?
If the whole group is late, we will have to start the time after five minutes from your scheduled start time. This is because we have a schedule, and the next group will want to start their game on time.
What if one player is late?
We will have to start the timer five minutes after the scheduled start time, but the group will have the choice either to go in or wait for the late player. The player who is late, can join the game even after their group started playing.
Will others join our group?
Nobody else beside your team will join your group. It is just you and your team.
What if we want to book a theme just for ourselves?
The games are private automatically. Therefore, it is just you and your team.
How many people can play the games?
A minimum of two and a maximum of six players per game. For teams larger than 6 players, please contact us at 778.379.8828 or through email.
Are your games scary and/or require physical strength?
The games are not designed to be scary, and you will never have to use excessive physical force or crawl. Instead they are designed to be fun, creative, and brain challenging!
I am by myself. Can I play?
Unfortunately no. Our escape rooms are designed for teams of at least two players.
Is there an age limit?
Our games are fun for all ages. Participants 16 years or younger must be accompanied by at least one adult that is at least 18 years old. Our games do not include any physical challenge so there is no maximum age limit.
What if we get stuck in finding a clue or solving a puzzle?
If you get stuck, you can ask for a hint from one of our game masters. Hints are limited throughout the game.
Where can I park my car?
We are located in Downtown, at 1129 Granville Street, between Helmcken and Davie Street. There is plenty of street parking on Granville Street and at least 8 managed parking lots, all of them within a five-minute walk.
How can I get there by public transportation?
You can take all the buses along Granville Street and there are two Skytrain stations nearby (Yaletown-Roundhouse and Vancouver City Centre).
Are your facility and games wheelchair accessible?
Our rooms are spacious enough for wheelchairs, and we have an elevator that goes up to our lobby. As well as accessible washrooms. Some portions of the games, however, can not be completed by a person in a wheel chair.
Our rooms are no smaller than a regular bedroom. We have never had an experience where a player has left due to claustrophobia. The entrance door to the game is never locked for the duration of the game. However, if you decide to leave the game momentarily, you will not be allowed to go back.
Being under the influence
For safety reasons, people being under the influence of any mind-altering substance will not be allowed to participate in our games.
Still have questions? Please let us know!
Write to us below or call us at 778.379.8828